FAQ

Q

Is it possible to use a microwave?

A
Yes, it is available.
A microwave is provided on the 1st floor in the hotel lobby.
Q

I’d like to know about the brunch service.

A
The Ocean Terrace Brunch at Best Louis Hamilton Hotel is
currently available only when you book a Brunch Package through the official website
or domestic OTA platforms (e.g., YeogiEottae).

▪️ Served at Café “Banji,” located a 3-minute walk from the hotel
→ 372-4, Yeonhwa-ri, Gijang-eup, Gijang-gun, Busan, South Korea

▪️Brunch Hours: 11:00 AM – 2:00 PM

▪️ Menu options:
① Monte Cristo French Toast Set
② Eggs in Hell with Bread
③ Basil & Arugula Open Sandwich with Fried Egg
→ You may choose 2 out of the 3 options
※ Menu items may be subject to change depending on ingredient availability.

▪️ 50% discount on beverages and coffee
→ Americano / Caffè Latte / Vanilla Latte / Chamomile Tea / Mint Tea / Rooibos Sugar Plum Tea / Peach Black Tea / Lemon Tea / Lemonade

[ NOTICE ]
※ Guests must bring their brunch voucher to redeem the brunch.
※ Each brunch voucher is valid for one person and only on the specified date.
※ Brunch cannot be used without presenting the voucher (voucher is mandatory).
※ Guests wishing to enjoy brunch must book the Brunch Package in advance for it to apply.
※ Brunch cannot be added on-site at the hotel, so please confirm when making your reservation.
Q

Is there a laundry room?

A
No, we do not have a laundry room available.
Q

What is the cancellation policy for reservations?

A
▪️ Free cancellation or modification is allowed until 17:00 (5:00 PM), 3 days prior to check-in
▪️ After 17:00 (5:00 PM), 3 days prior to check-in: 100% cancellation penalty will be charged
▪️ In case of a no-show: 100% of the total room rate will be charged

※ For online reservations, policies may vary depending on the booking platform.
Q

Is there a smoking area?

A
Smoking is not permitted in any guest rooms or anywhere inside the building.

▪️ All guest rooms are non-smoking (including ocean-view terrace balconies)
▪️ If smoking occurs (including e-cigarettes and hookahs),
the fire alarm and sprinkler system may be activated,
and a special cleaning fee of KRW 200,000 will be charged.
Q

What items are available in the amenity vending machine on the 1st floor?

A
1st Floor Front Desk / Lobby – Amenity Vending Machine Items Guide

▪️ Stockings
▪️ Masks
▪️ Facial masks (sheet masks)
▪️ First-aid bandages
▪️ Throat lozenges
▪️ Bath towels (disposable)
▪️ Toothpaste
▪️ Toothpaste & toothbrush set
▪️ Mouthwash
▪️ Razors (disposable)
▪️ Sanitary pads
▪️ Foam cleanser

※ Please note that a GS25 convenience store is located near the hotel for your convenience.
Q

What are the check-in and check-out times?

A
Check-in: 3:00 PM
Check-out: 11:00 AM
Q

How do I use the kiosk for self check-in?

A
Front Desk Hours: 11:00 AM – 8:00 PM

※ Self check-in via kiosk is available outside front desk hours.
※ Please refer to the instructions provided at the kiosk when using it for check-in.
※ Only one room key card will be issued per room.
※ The front desk phone will not be available outside operating hours; please make inquiries the following morning.
※ Upon checkout, please return your room key card to the key drop box at the front desk.
Q

Are minors allowed to stay at the hotel?

A
Minors are not allowed to stay at Best Louis Hamilton Hotel Ocean Terrace.
Q

Are pets allowed to stay at the hotel?

A
For safety and hygiene reasons, pets are not allowed. We recommend using nearby veterinary clinics or pet hotels.
Q

How can I retrieve items I left in the room?

A
According to our lost-and-found policy, items left in the room are retained as follows:
General items: 1 month
Food items: opened products – 1 day, unopened products – 3 days

If you wish to retrieve your lost items, please call the hotel with your name, check-out date, and room number. Items can then be collected in person or sent via courier (cash on delivery).
Q

How can I use the outdoor infinity pool?

A
The outdoor infinity pool operates only during the summer season and is currently closed. Please plan accordingly.

▪️Free for hotel guests
▪️Sunday–Thursday: 7:00 AM – 8:00 PM
▪️Friday–Saturday: 7:00 AM – 10:00 PM
▪️No outside food allowed (beverages permitted)
▪️Beverages can be enjoyed at the Infinity Pool Bar
▪️Aqua shoes are mandatory

※ There is no lifeguard on duty, so please pay close attention to water safety.
※ There are no age restrictions, so guardians must ensure safety for all users.
※ The pool depth is 1.2 m. Children and infants must be accompanied by a guardian and wear proper water safety equipment.
※ Pool hours may vary depending on weather or hotel circumstances.
Q

Are baby or infant items available for rent?

A
Please note that we do not provide or set up baby items, including cribs and bed guards. Thank you for your understanding.
Q

What amenities are provided in the room?

A
▪️Large dispensers (shampoo, conditioner, shower gel)
▪️Liquid hand soap

※ Toothbrushes and toothpaste can be purchased from the vending machine in the first-floor lobby.
Q

Do the rooms come with ondol heating and electric blankets?

A
Please note that ondol heating and electric blankets are not available.
Room temperature can be controlled using the heater. Thank you for your understanding.
Q

I would like to know about the public parking or parking information.

A
Parking is available at the Best Louis Hamilton Hotel Ocean Terrace Tower.
▪️One free parking space per room
▪️Standard passenger cars can use the tower parking
▪️External parking is available for RVs, SUVs, and large vehicles only

※ If the external parking is full, free parking is available at nearby seafood restaurants and public parking lots.
Q

What rental items are available?

A
▪️Wine opener
▪️Chargers (USB-C, Micro-USB, Lightning)

Available for rent.
Q

I would like to know about the Ocean View room types.

A
All rooms at Best Louis Hamilton Hotel Ocean Terrace 4TYPE offer stunning ocean views and a private mini terrace.

▪️Equipped with a transparent table and 2 transparent chairs for relaxing outdoors
Q

I would like to know about breakfast service.

A
Breakfast at Best Louis Hamilton Hotel – Ocean Terrace
Breakfast is available only when booked as a breakfast package via the official hotel website or other OTA reservations.

Breakfast Location:
14th Floor, Cheongdam Miyeok Yeonhwari 1914 (next building to the hotel)

Menu Options (Choose One):
Miyeok-guk Set: A comforting seaweed soup set
Abalone Porridge Set: A nutritious abalone porridge set

Important Notes:
Please bring your breakfast voucher to enjoy breakfast.
Each breakfast voucher is valid for one person on the date specified only.
Q

Which rooms have a Hinoki (cypress) bath, and how can I use it?

A
Hinoki Bath Rooms – Premier Hinoki Suite
Only the Premier Hinoki Suite is equipped with a private Hinoki (cypress) bath.
Enjoy a private Hinoki bath with ocean views.

▪️Room Features:
▪️Hinoki bath stand
▪️Hinoki-themed lighting

※ Important Notes:
Use of bubble bath or foaming bath products in the Hinoki bath is prohibited.
No additional fee is charged for hot water in the Hinoki bath.
Please read and follow the instructions provided in the Hinoki bath before use.

Privacy Policy

베스트루이스해밀턴호텔 오션테라스(hereinafter referred to as the "Company") has established the following privacy policy to protect users' personal information and rights in accordance with the Personal Information Protection Act when using the website (www.blhothotel.com) and related services, and to handle users' grievances smoothly.

1. Consent to the Collection of Personal Information

The Company provides a procedure for users to agree to the collection and use of personal information when applying for individual services. Users can refuse consent, but refusal may restrict the use of the relevant services.

2. Purpose of Collection and Use of Personal Information

The purposes for which the Company collects and uses users' personal information are as follows

Category Purpose of Use
Inquiry Verification of intention according to online inquiry, identity verification, prevention of fraudulent use of services, various notifications and guidance, and record preservation for dispute resolution

3. Personal Information Collection Items and Methods

The Company collects only the essential information required to provide basic services. Optional information can be left blank without limiting the use of the service. The Company does not use the collected information for purposes other than those stated.

Category Collection and Use Items
Inquiry (Required) Inquiry type, name, contact information, email, contact information, inquiry details

The Company collects personal information through the completion of application forms on the website by users.

4. Retention and Use Period of Personal Information

The Company processes and retains users' personal information for one year from the date of consent to the collection and use of personal information. However, if it is necessary to retain personal information for a certain period according to the provisions of related laws, the information will be retained for that period, and access to and use of the retained information will be restricted for the relevant reasons.

5. Entrustment or Provision of Personal Information to Third Parties

  1. The Company does not provide users' personal information to third parties, including other individuals, companies, or institutions. The Company does not entrust users' personal information.
  2. If it becomes necessary to entrust personal information for service improvement in the future, users will be notified in advance, and the Company will manage the entrusted party through an outsourcing contract.

6. Procedures and Methods for Destroying Personal Information

  1. In principle, if the purpose of processing personal information is achieved, and the personal information processing is deemed unnecessary, or if the user requests the destruction of personal information, the Company will promptly destroy the relevant personal information. The procedures, deadlines, and methods for destruction are as follows:
  2. Information subject to destruction is transferred to a separate database (DB) or document file after the purpose is achieved and is destroyed without delay according to internal policies and other relevant laws. Personal information transferred to a separate DB or document file is not used for any other purpose except as required by law.
  3. Personal information is destroyed within 5 days from the end of the retention period or within 5 days from when it is recognized that the information is no longer necessary due to the achievement of the processing purpose, discontinuation of the relevant service, or termination of the business.
  4. Information stored in electronic file format is deleted using technical methods that prevent record reproduction, and information printed on paper is shredded with a shredder.

7. 7. Rights and Obligations of Information Subjects and Legal Representatives and How to Exercise Them

  1. Information subjects can exercise the following rights against the Company at any time:
    • Right to request access to personal information
    • Right to request correction or deletion of personal information
    • Right to request the suspension of processing personal information
    • Right to withdraw consent to the collection, use, etc., of personal information
  2. Information subjects can request access, correction, deletion, suspension of processing, withdrawal of consent, or destruction of personal information from the personal information protection officer listed below, and the Company will take necessary measures without delay.
  3. The rights under items 1 and 2 must be exercised by the information subject themselves. If the information subject’s legal representative or an entrusted person wishes to exercise these rights, the Company may request additional documents such as a power of attorney.
  4. Information subjects must not use or infringe upon their or others' personal information in violation of personal information protection laws and must manage their information under their responsibility.

8. Methods of Notification or Notice of Privacy Policy

If the Company uses personal information beyond the scope of the user's consent or provides it to a third party, it will obtain the user's additional consent individually. If the Company entrusts the processing of personal information to another party, it will notify this in advance through the privacy policy on the website.

9. Technical and Managerial Measures for Personal Information Protection

  1. Establishment and implementation of an internal management plan: The Company has established and is implementing an internal management plan for the safe processing of personal information.
  2. Technical measures against hacking, etc.: The Company installs security programs, performs periodic updates and checks to prevent personal information leakage and damage caused by hacking or computer viruses.
  3. Training of personal information processing staff: Personal information processing staff are composed of the minimum number of people, and the Company provides regular training and prepares internal procedures regarding personal information protection obligations.

10. 10. Personal Information Protection Officer

The Company appoints a personal information protection officer to protect users' personal information and handle complaints.

Name
Position Personal Information Protection Officer
Phone
E-mail

11. 11. Changes to the Privacy Policy

This privacy policy was established on September 23, 2022.
This privacy policy will be applied from the effective date. In case of any additions, deletions, or corrections to the content according to laws and policies, the changes will be notified to users 7 days before the effective date, and in case of significant changes that are disadvantageous to users, they will be notified 30 days before the effective date.