FAQ

Q

Is cooking allowed in the guest rooms?

A
No. Cooking is not allowed in the guest rooms.
For the safety and comfort of all guests, cooking facilities are not available,
and the use of open flames or cooking appliances is strictly prohibited.
Thank you for your understanding.
Q

Looking for nearby dining recommendations?

A
You can find a list of recommended restaurants near Best Louis Hamilton Hotel Ocean Terrace in the NEWS section of our website.
Please visit the NEWS category for more details.
Q

What items are available at the 1st floor lobby self-service bar, and how do I use it?

A
The self-service bar in the 1st floor lobby is available 24 hours a day.

▪️ Amenity Vending Machine
▪️ Bean-to-Cup Coffee Machine
▪️ Microwave
▪️ Ice & Water Dispenser
▪️ Disposable Paper Cups

※ If you need any additional items, please contact the hotel front desk and we will be happy to assist you.
※ Front desk hours: 11:00 AM – 8:00 PM
Q

Is it possible to use a microwave?

A
Yes, it is available.
A microwave is provided on the 1st floor in the hotel lobby.
Q

Is there a laundry room?

A
No, we do not have a laundry room available.
Q

What is the cancellation policy for reservations?

A
▪️ Free cancellation or modification is allowed until 17:00 (5:00 PM), 3 days prior to check-in
▪️ After 17:00 (5:00 PM), 3 days prior to check-in: 100% cancellation penalty will be charged
▪️ In case of a no-show: 100% of the total room rate will be charged

※ For online reservations, policies may vary depending on the booking platform.
Q

Is there a smoking area?

A
Smoking is not permitted in any guest rooms or anywhere inside the building.

▪️ All guest rooms are non-smoking (including ocean-view terrace balconies)
▪️ If smoking occurs (including e-cigarettes and hookahs),
the fire alarm and sprinkler system may be activated,
and a special cleaning fee of KRW 200,000 will be charged.
Q

What items are available in the amenity vending machine on the 1st floor?

A
1st Floor Front Desk / Lobby – Amenity Vending Machine Items Guide

▪️ Stockings
▪️ Face Masks
▪️ Face Masks (Sheet Masks)
▪️ First-Aid Bandages
▪️ Throat Lozenges
▪️ Disposable Bath Towels
▪️ Toothpaste
▪️ Toothbrush & Toothpaste Set
▪️ Mouthwash
▪️ Disposable Razors
▪️ Sanitary Pads
▪️ Facial Cleanser
▪️ Fast Charger
▪️ Socks

※ Please note that a GS25 convenience store is located near the hotel for your convenience. Thank you.
Q

What are the check-in and check-out times?

A
Check-in: 3:00 PM
Check-out: 11:00 AM
Q

How do I use the kiosk for self check-in?

A
Front Desk Hours: 11:00 AM – 8:00 PM

※ Self check-in via kiosk is available outside front desk hours.
※ Please refer to the instructions provided at the kiosk when using it for check-in.
※ Only one room key card will be issued per room.
※ The front desk phone will not be available outside operating hours; please make inquiries the following morning.
※ Upon checkout, please return your room key card to the key drop box at the front desk.
Q

Are minors allowed to stay at the hotel?

A
Minors are not allowed to stay at Best Louis Hamilton Hotel Ocean Terrace.
Q

Are pets allowed to stay at the hotel?

A
For safety and hygiene reasons, pets are not allowed. We recommend using nearby veterinary clinics or pet hotels.
Q

How can I retrieve items I left in the room?

A
According to our lost-and-found policy, items left in the room are retained as follows:
General items: 1 month
Food items: opened products – 1 day, unopened products – 3 days

If you wish to retrieve your lost items, please call the hotel with your name, check-out date, and room number. Items can then be collected in person or sent via courier (cash on delivery).
Q

How can I use the outdoor infinity pool?

A
[ Outdoor Infinity Pool – Guest Guidelines ]
Please note that the outdoor infinity pool is currently closed for the off-season.
The pool normally operates from July 1 to August 31.

▪️Operating Hours
Sun–Thu: 7:00 AM – 8:00 PM
Fri–Sat: 7:00 AM – 10:00 PM
Complimentary for hotel guests
Hours may change depending on weather or hotel circumstances.

▪️Pool Attire & Safety
Swimming is permitted only with swimwear or rash guards.
Aqua shoes are required due to slippery flooring. Please bring your own, as they are not sold at the hotel.
Pool depth: 1.2 m / 4 ft (not heated).
Children and infants must be accompanied by an adult and wear appropriate safety equipment, such as life jackets.
No lifeguard is on duty. Please observe all pool safety rules.
Please store valuables and jewelry in your room.
Infants must wear swim diapers.

▪️Food & Beverage
Outside food and beverages are not permitted.
Drinks may be consumed outside the pool, but not in the pool.
Glass bottles and containers are prohibited.
The infinity pool bar does not prepare or serve additional beverages.

▪️Pool Etiquette
The entire pool area is non-smoking.
The pool is exclusively for hotel guests.
Diving and other dangerous activities are prohibited.
Please do not use beach balls.
Shower before entering the pool and wear proper swimwear.
Please respect other guests and help maintain a clean and comfortable shared space.

Thank you for your cooperation and understanding.
Q

Are baby or infant items available for rent?

A
Please note that we do not provide or set up baby items, including cribs and bed guards. Thank you for your understanding.
Q

What amenities are provided in the room?

A
Disposable Amenities Notice
In accordance with Korean regulations on the reduction and recycling of resources, disposable amenities are not provided in guest rooms.

[Not Provided]
- Disposable toothbrush & toothpaste
- Razor

[Provided]
- Refillable dispensers (Shampoo / Conditioner / Body Wash)
※ Disposable amenities are available for purchase at the vending machine in the 1st-floor lobby.

We appreciate your kind understanding and cooperation.
Thank you.
Q

Do the rooms come with ondol heating and electric blankets?

A
Please note that ondol heating and electric blankets are not available.
Room temperature can be controlled using the heater. Thank you for your understanding.
Q

I would like to know about the public parking or parking information.

A
Parking is available at the Best Louis Hamilton Hotel Ocean Terrace Tower.
▪️One free parking space per room
▪️Standard passenger cars can use the tower parking
▪️External parking is available for RVs, SUVs, and large vehicles only

※ If the external parking is full, free parking is available at nearby seafood restaurants and public parking lots.
Q

What rental items are available?

A
▪️Wine opener
▪️Chargers (USB-C, Micro-USB, Lightning)

Available for rent.
Q

I would like to know about the Ocean View room types.

A
All rooms at Best Louis Hamilton Hotel Ocean Terrace 4TYPE offer stunning ocean views and a private mini terrace.

▪️Equipped with a transparent table and 2 transparent chairs for relaxing outdoors

Privacy Policy

베스트루이스해밀턴호텔 오션테라스(hereinafter referred to as the "Company") has established the following privacy policy to protect users' personal information and rights in accordance with the Personal Information Protection Act when using the website (www.blhothotel.com) and related services, and to handle users' grievances smoothly.

1. Consent to the Collection of Personal Information

The Company provides a procedure for users to agree to the collection and use of personal information when applying for individual services. Users can refuse consent, but refusal may restrict the use of the relevant services.

2. Purpose of Collection and Use of Personal Information

The purposes for which the Company collects and uses users' personal information are as follows

Category Purpose of Use
Inquiry Verification of intention according to online inquiry, identity verification, prevention of fraudulent use of services, various notifications and guidance, and record preservation for dispute resolution

3. Personal Information Collection Items and Methods

The Company collects only the essential information required to provide basic services. Optional information can be left blank without limiting the use of the service. The Company does not use the collected information for purposes other than those stated.

Category Collection and Use Items
Inquiry (Required) Inquiry type, name, contact information, email, contact information, inquiry details

The Company collects personal information through the completion of application forms on the website by users.

4. Retention and Use Period of Personal Information

The Company processes and retains users' personal information for one year from the date of consent to the collection and use of personal information. However, if it is necessary to retain personal information for a certain period according to the provisions of related laws, the information will be retained for that period, and access to and use of the retained information will be restricted for the relevant reasons.

5. Entrustment or Provision of Personal Information to Third Parties

  1. The Company does not provide users' personal information to third parties, including other individuals, companies, or institutions. The Company does not entrust users' personal information.
  2. If it becomes necessary to entrust personal information for service improvement in the future, users will be notified in advance, and the Company will manage the entrusted party through an outsourcing contract.

6. Procedures and Methods for Destroying Personal Information

  1. In principle, if the purpose of processing personal information is achieved, and the personal information processing is deemed unnecessary, or if the user requests the destruction of personal information, the Company will promptly destroy the relevant personal information. The procedures, deadlines, and methods for destruction are as follows:
  2. Information subject to destruction is transferred to a separate database (DB) or document file after the purpose is achieved and is destroyed without delay according to internal policies and other relevant laws. Personal information transferred to a separate DB or document file is not used for any other purpose except as required by law.
  3. Personal information is destroyed within 5 days from the end of the retention period or within 5 days from when it is recognized that the information is no longer necessary due to the achievement of the processing purpose, discontinuation of the relevant service, or termination of the business.
  4. Information stored in electronic file format is deleted using technical methods that prevent record reproduction, and information printed on paper is shredded with a shredder.

7. 7. Rights and Obligations of Information Subjects and Legal Representatives and How to Exercise Them

  1. Information subjects can exercise the following rights against the Company at any time:
    • Right to request access to personal information
    • Right to request correction or deletion of personal information
    • Right to request the suspension of processing personal information
    • Right to withdraw consent to the collection, use, etc., of personal information
  2. Information subjects can request access, correction, deletion, suspension of processing, withdrawal of consent, or destruction of personal information from the personal information protection officer listed below, and the Company will take necessary measures without delay.
  3. The rights under items 1 and 2 must be exercised by the information subject themselves. If the information subject’s legal representative or an entrusted person wishes to exercise these rights, the Company may request additional documents such as a power of attorney.
  4. Information subjects must not use or infringe upon their or others' personal information in violation of personal information protection laws and must manage their information under their responsibility.

8. Methods of Notification or Notice of Privacy Policy

If the Company uses personal information beyond the scope of the user's consent or provides it to a third party, it will obtain the user's additional consent individually. If the Company entrusts the processing of personal information to another party, it will notify this in advance through the privacy policy on the website.

9. Technical and Managerial Measures for Personal Information Protection

  1. Establishment and implementation of an internal management plan: The Company has established and is implementing an internal management plan for the safe processing of personal information.
  2. Technical measures against hacking, etc.: The Company installs security programs, performs periodic updates and checks to prevent personal information leakage and damage caused by hacking or computer viruses.
  3. Training of personal information processing staff: Personal information processing staff are composed of the minimum number of people, and the Company provides regular training and prepares internal procedures regarding personal information protection obligations.

10. 10. Personal Information Protection Officer

The Company appoints a personal information protection officer to protect users' personal information and handle complaints.

Name
Position Personal Information Protection Officer
Phone
E-mail

11. 11. Changes to the Privacy Policy

This privacy policy was established on September 23, 2022.
This privacy policy will be applied from the effective date. In case of any additions, deletions, or corrections to the content according to laws and policies, the changes will be notified to users 7 days before the effective date, and in case of significant changes that are disadvantageous to users, they will be notified 30 days before the effective date.